EXAM REVIEW AND CONSULTING PROGRAMS
CPHQ Exam Preparation Program
Elevate your healthcare career—become a Certified Professional in Healthcare Quality (CPHQ)
Course Overview
This comprehensive training program is designed to prepare healthcare professionals for the CPHQ certification exam, covering essential knowledge and competencies in healthcare quality, patient safety, leadership, risk management, and performance improvement. Aligned with the NAHQ (National Association for Healthcare Quality) exam blueprint, this course equips you with the tools and confidence to succeed.
Entry Requirements
While there are no formal prerequisites to sit for the CPHQ exam, the following are strongly recommended:
- A minimum of 2 years' experience in healthcare quality or a related role.
- Foundational knowledge of quality improvement, patient safety, and regulatory frameworks.
- A healthcare background (clinical or administrative) is helpful but not required.
Who Should Enroll?
- Quality professionals
- Patient safety officers
- Risk managers
- Healthcare leaders and administrators
- Clinicians involved in performance improvement
Qualification Structure
Module |
Topics Covered |
|---|---|
Module 1: Introduction to CPHQ Certification |
- What is the CPHQ and its importance in healthcare- Benefits of certification- Certification objectives and scope- Eligibility guidelines- Exam content outline overview |
Module 2: Strategic Leadership in Healthcare |
- Key leadership principles- Leadership vs. management- Leadership styles and values- Traits of effective leaders- Organizational structures and governance roles |
Module 3: Patient Safety & Risk Management |
- Understanding risk management in healthcare- Overview of risk types (traditional vs. enterprise)- Reactive vs. proactive risk approaches- Risk management components- Common healthcare errors and risk factors |
Module 4: Financial & Utilization Management |
- Basics of healthcare financial management- Budgeting and cost types- Cost-benefit and cost-effectiveness analyses- Return on Investment (ROI) in quality- Productivity indices and cost of quality |
Module 5: People & Change Management |
- Role of leaders in motivation and engagement- Participative management and empowerment- Collaborative decision-making- Problem-solving techniques- Change management strategies |
Module 6: Performance Improvement & Quality Tools |
- Quality improvement methodologies (PDCA, Deming Cycle)- Six Sigma, Lean Thinking, and Value Stream Mapping- Benchmarking tools- Information and knowledge management- Risk adjustment approaches |
Module 7: Healthcare Statistics & Indicators |
- Key statistical concepts: ratios, rates, and proportions- Mortality, morbidity, incidence, and prevalence- Interpreting case series and report data- From raw data to actionable information- Understanding variability in healthcare data |
Module 8: Statistical Process Control (SPC) & Data Analysis |
- Fundamentals of Shewhart control charts- Theory and application of special cause variation- Applying SPC tools for quality monitoring and process control |
Key Outcomes
By the end of the program, participants will:
- Be equipped with the knowledge and strategies to confidently take the CPHQ exam
- Understand how to implement quality improvement initiatives
- Enhance their ability to drive patient safety and organizational excellence
Duration and Delivery
Mode: Online Interactive or Classroom-Based
Materials Included: Course slides, practice questions, mock exams, study guide
Assessment and Verification
Ongoing quizzes, assignments, and mini-tests
Feedback sessions with instructors
Final mock test to assess exam readiness
Certificate of Completion awarded to successful participants